Tuenti Móvil receives the ContactCenter award for the best online customer service

Posted on 6/27/2014 by Daniel Sánchez and Paloma de la Vega, Customer & Community Support

The Tuenti Móvil Customer Support team received an award at the 5th Platinum ContactCenter Awards that took place last night in Madrid. The jury decided that our team, which works hard on a daily basis to provide customers with the best service, deserved this award for the best online customer service in the Best Webshop category. The Platinum ContactCenter Awards have been consolidated as a symbol of quality that rewards the best customer support services in the Spanish industry.

We work hard every day, between 9 am and midnight, to offer an agile, effective, trustworthy and quality online service, which is why we recently added a new method for contacting our Support team using the chat feature of the Tuenti app

This recognition means a lot to us and we are extremely proud to receive it. We would like to THANK the jury as well as all our Tuenti Móvil customers, who are the individuals that make it possible for our work to be successful and to obtain these results. THANK YOU, TUENTIMÓVILERS!

Equipo Atención al Cliente Tuenti Móvil

The Tuenti Móvil Support Chat is now available directly in the Tuenti app

Posted on 6/04/2014 by Luis Javier Álvarez, Product Manager

Today we are announcing interesting innovations to our native iOS and Android apps, including a direct chat with the Customer Service team in the Android app, navigation improvements for Tuenti Móvil customers, and support for iPad.

We are a carrier that is focused on doing things differently, and one of our main objectives is to provide customers with the best assistance. Making it easy for customers to contact us is the first step, which is why as of today, we will begin to progressively open the integrated Support chat in the Tuenti app for Android, exclusively for Tuenti Móvil customers.

In the Tuenti app, Tuenti Móvil will appear as a friend in the buddy list so customers may contact our support team in a way that is faster and easier than ever. In addition, if we are not available at a certain time, customers may fill out a Support Form and leave a message for later.

Also, as of now, Tuenti Móvil customers will experience a simpler navigation in the Tuenti app since the account management section is even more integrated than before, with increased prominence since it is integrated from the main navigation, along with the chat and the feed in the top area of the direct access screen. From here, customers may continue to top up their credit, purchase data bundles, view their call history, etc., but in a more convenient manner.

iOS users will also experience improvements in terms of the usability, design and overall compatibility of the iPad app. And as of today, Tuenti Móvil customers may use a computer to easily configure the APN of their smartphones.

We'll be back soon with more important announcements… Stay tuned! ;)

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