We are a million customers in Tuenti!

Posted on 9/19/2017 by Jorge Sánchez, Director Tuenti Global & Business Development Novum

Yes, our Tuenti family has reached one million! And what a journey!

Something that started as a vision of a few colleagues, when not long ago Tuenti decided to put one of the best product & engineering teams to develop what we called the Cloudphone Company in order to provide the best digital experience available in a Telco, has proven to be complete aligned with the present and future of the industry.

At the time we started our first operation in Spain, the concept of a SIM-less and all-device digital experience in a mobile carrier was a breakthrough, yet the logical path for those thinking that Telco will be all-digital in no time. Now it's great to see many examples of this type of evolution in many markets and players, which is enriching the debate, the alternatives, the technology... and, most importantly, the customer experience.

However, the best is the team. And this big portion of the team's attitude and enthusiasm that permeates into our customers in so many different ways. I am proud to say that the best brand ambassadors that I've ever seen are the people who actually work in Tuenti -in all our operations- sharing a "let's do it" culture. We are young, digital, transparent, free, simple, disruptive, reliable, innovative, bold, sometimes a bit saucy and always fun. Our customers are sharing all this, they are in fact the reason of it, and they are feeding us back with best-in-class loyalty and satisfaction ratios.

We started with a strong vision, and the diversity attained with the teams in Spain, Argentina, Ecuador, Perú and recently Guatemala has made us much stronger. We think big everyday. Did you know that the image of Tuenti in Ecuador, a cool rabbit, is actually a rockstar, a nation-wide celebrity and even participated in the Latin Billboard Awards? This is just an example of the thrill and trust that Tuenti is generating, fuelled by a product experience like no other. We will never stop being different, it's in our DNA.

Obviously, this is not about a million customers only. It's rather about putting the best of innovation applied to communications in the hands of everybody. And this is what Tuenti is doing. Let me give you another example: we are giving their own cloudphone to anyone who downloads the Tueni app in Spain or Ecuador, allowing them to call to any national number (and some international too) with their own line. As simple as it sounds, you will enjoy free calls from any device without changing your operator or number. Ready to try out?

All in all, looking into the future with great expectation, we do not settle for all that we have accomplished. In Tuenti we are now focusing and sparing no efforts in order to reach many more people and customers very soon, and provide them with the opportunity to enjoy the same experience that all Tuenti customers have now.

I would like to express my gratitude to everyone who placed unrelenting confidence in this project from the beginning, and also to those who joined along the way. We have demonstrated that we can grow very big. And this is just the start, there is much more to come.

1.000.000 THANKS!

More benefits for our customers and their friends!

Posted on 3/30/2015 by Darío Alonso, Product Manager

Today we are presenting the new Invite and Earn plan to all our contract and prepaid customers so they can enjoy more benefits when they bring their friends to Tuenti Móvil.

The new system works as follows: now a customer doesn’t only earn if they invite a friend, but if this friend then invites other friends, the customer gets more credit or discounts when they sign up or whenever they renew their monthly Bundle. In other words, with Tuenti Móvil’s new Invite and Earn plan our customers earn more for bringing their friends, as they also earn every month thanks to friends of their friends.

So, with the new invitation plan, Tuenti Móvil customers have 4 ways to earn:

  • For every friend they invite, they both receive 5 euro in credit.
  • Every time their friend buys a Bundle, the customer receives 50 cents.
  • Every time their friend brings another friend, the customer receives 50 cents.
  • And every time their friend’s friend buys a Bundle, the customer earns 20 cents.

So, what are you waiting for, get inviting! ;)

The future of mobile communications is now at our customers’ fingertips

Posted on 2/11/2015 by Kiko Gámez, Global Brand and Product Marketing Director

At Tuenti Móvil we are continuously working to provide our customers with a communication experience that is better suited to their current needs. Thanks to the integration of our app, our service offering delivers benefits that are previously unheard of in the industry. These features are driving forward mobile communications and are now exclusively available for everyone.

In order to clearly explain these benefits from the customer's perspective, we have created a new section on the Tuenti Móvil website: Ya puedes, where we will be carrying out various marketing and communication campaigns in the coming days to let you know more about them.

We are transforming the way we communicate, and what better way to explain this than by highlighting the benefits that are already a reality for our customers. Below you’ll find just a couple of examples of what is possible. Hoooww? Only with Tuenti Móvil and the Tuenti app. From today, you can find more examples and information at: tuenti.com/movil/yapuedes.

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